Effective Date: [29/04/2024]
Welcome to DisposableVapesStore.co.uk (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or services.
1. Information We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, email address, phone number, billing and shipping address.
Account Details: Login credentials (email, password), purchase history.
Payment Information: Payment card details processed securely via our payment providers (we do not store full payment card details).
Order Information: Details of products you purchase, order dates, delivery instructions.
Usage Data: Information about how you use our website, including pages viewed and time spent.
Marketing Preferences: Your preferences for receiving marketing communications.
2. How We Use Your Information
We process your personal data to:
Fulfil and manage orders, payments, and deliveries.
Provide customer support and respond to enquiries.
Send order confirmations, delivery updates, and service notifications.
Improve and personalise your shopping experience.
Send marketing communications (if you have consented).
Maintain website security and prevent fraud.
Comply with legal obligations.
3. Legal Basis for Processing
We process your information under the following lawful bases:
Contract: To fulfil our contract with you (e.g., processing orders).
Consent: Where you have given consent (e.g., marketing).
Legal Obligation: To comply with applicable laws.
Legitimate Interests: For our business operations, provided these interests are not overridden by your rights.
4. How We Share Your Data
We may share your data with:
Service Providers: Payment processors, delivery couriers, IT providers.
Professional Advisors: accounting, and other professional services.
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate security measures to protect your personal data, including:
Secure server hosting.
Encryption of payment transactions.
Access controls to personal data.
Regular security reviews.
6. Data Retention
We retain your personal data for as long as necessary to:
Fulfil the purposes described in this policy.
Comply with legal and accounting requirements.
Resolve disputes and enforce agreements.
Typically, we retain order information for six years to comply with tax laws.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to processing for direct marketing.
Request restriction of processing.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies to:
Enable site functionality.
Analyse site usage.
Personalise content and ads.
You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.
9. Marketing Communications
If you subscribe to our marketing emails, you can unsubscribe at any time by:
Clicking the “Unsubscribe” link in the email.
Contacting us using the details below.
10. International Transfers
If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
Transfers to countries deemed to have adequate protection by the UK.
Standard Contractual Clauses approved by the UK ICO.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Disposable Vapes Store
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]
Address: [Insert Business Address]
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new version on our website and updating the “Effective Date” above.
Last updated: 29/04/2024